Privacy Policy

MyMerchant PH · mymerchant-ph.com and the MyMerchant PH app (Android and iOS) · Effective October 15, 2026

MyMerchant PH ("we") runs an online store platform for Philippine businesses. Each store on the platform (for example a store at its own subdomain) is run by its store owner. This policy explains what personal data we collect, why, and your rights under the Philippine Data Privacy Act of 2012 (RA 10173).

1. Data we collect

  • Account data: name, username, mobile number, email, address, and password, and your sponsor or referrer if you join a store's member program.
  • Orders and payments: products bought, delivery address, payment method, wallet, points and earnings records, and encashment details such as GCash or bank account name and number.
  • Content you post: photos, videos, voice messages, chats, comments and profile pictures in the Feed and Messenger.
  • Camera and photos: used only when you scan a QR code or choose to upload a photo or video. QR scanning runs on your device and we don't keep camera images unless you upload them.
  • Microphone: only for voice messages and calls that you start.
  • Device and usage data: IP address, device and browser type, app version, pages visited, crash logs and push notification tokens.

2. Why we use it

We use your data to run your account and the store, process orders, payments, deliveries, wallet, points and commissions, send order and account notifications, keep the service secure (fraud prevention, login protection and 2FA), give support, and comply with the law. We don't sell your personal data, and we don't use it for third-party advertising.

3. Who we share it with

We share your data with the store owner, vendors and stockists who fulfill your orders, your upline or sponsor where a member program shows your name and rank, payment and delivery partners, hosting and notification providers (such as Apple and Google push services), and government authorities when the law requires it.

4. Storage and security

Data is stored on secured servers and sent encrypted (HTTPS). We keep account and transaction records while your account is active, and afterward for as long as tax and accounting laws require.

5. Your rights

You may ask to access, correct, download or delete your personal data, or object to its processing. To delete your account, email us from your registered email or message the store owner. We delete or anonymize your data within 30 days, except for records the law requires us to keep.

6. Children

The service is not intended for children under 18.

7. Contact

Data Protection Officer, MyMerchant PH: support@mymerchant-ph.com. We may update this policy and will post the new version on this page.